✧ If you're not completely satisfied with your purchase, you may return the item for a refund.
✧ We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✧ To be eligible for a return, your item must be in the same unused condition that you received it. You’ll also need the receipt or proof of purchase.
✧ To start a return, you can contact us at info@fishnstrings.com. Please note that returns will need to be sent to the following address:
MJ Creations ✧ PO Box 84773 ✧ San Diego CA 92138
✧ Items sent back to us without first requesting a return will not be accepted. Customers are responsible for the shipping cost of the returned item.
✧ You can always contact us for any return question at info@fishnstrings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same unused condition that you received it. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
